Terms of Service

These Terms of Service provide an English-language overview of the rules governing Suruh.id. The Indonesian Syarat & Ketentuan is the primary version for the service. If a translation creates a material inconsistency, the Indonesian version applies to the extent permitted by law.

1. Service

Suruh.id is a managed assistance service owned and operated by Webing. A customer (“Juragan”) submits a request (“Suruhan”), Suruh.id allocates an eligible Helper, and payment is normally requested after a Helper becomes available.

2. Accounts

Users may authenticate through Google. Users are responsible for the security of their Google account, device, and active session and must provide accurate information.

3. Requests

Juragan must provide accurate information about the requested assistance, location, timing, risks, and relevant conditions. Suruh.id may refuse requests that are unlawful, unsafe, misleading, outside operational capacity, or inconsistent with these terms.

4. Helpers

Helpers are subject to registration, verification, and activation. Registration does not guarantee activation or future assignments. Suruh.id decides which Helper is offered a particular Suruhan.

5. Payment

Payment is normally requested only after a Helper has accepted the allocation. Electronic payments may be processed through Midtrans or another provider displayed at checkout. Server-side confirmation from the payment provider is used to determine transaction status.

6. Performance

A Helper should not start until the Suruhan is marked ready to proceed. Material changes to scope, risk, location, timing, or cost may require a new approval, price, Helper, or Suruhan.

7. Cancellations and refunds

Cancellations and refunds are governed by the Cancellation & Refund Policy. Refund eligibility depends on the circumstances, work already performed, transaction status, payment method, and mandatory consumer rights.

8. Prohibited use

The service must not be used for unlawful activity, violence, harassment, fraud, prohibited goods, privacy abuse, or conduct that reasonably endangers people or property.

9. Privacy

Personal data is handled under the Privacy Policy. Users must not use personal information obtained through a Suruhan for unrelated purposes.

10. Availability

Suruh.id does not guarantee that a Helper will always be available, every Suruhan will be accepted, an estimate will always be met, or electronic systems will be uninterrupted.

11. Suspension

Suruh.id may restrict or suspend access in cases of suspected fraud, security risks, prohibited use, repeated abuse, or other reasonable operational grounds.

12. Changes

These terms may be updated to reflect changes in the service, technology, risk, policy, or applicable law. The latest modification date is shown on this page.

13. Contact

Questions can be submitted through Contact / Hubungi Kami.